Return Policy

At khaitejeans.com, we are committed to providing a seamless and transparent shopping experience for all our customers. We understand that purchasing luxury fashion online requires confidence in the fit and quality of the items. Therefore, we have established a comprehensive return policy designed to protect your investment and ensure your complete satisfaction with our Khaite Jeans collection. Please read the following guidelines carefully to understand how our return process works.

Eligibility for Returns

To be eligible for a return, your item must meet specific criteria regarding its condition and packaging. We accept returns on items that are unused, unwashed, and in the exact same condition as they were when you received them. This is crucial for maintaining the quality assurance standards of our luxury inventory.

Original Condition: The item must not show any signs of wear, including but not limited to makeup stains, perfume or smoke odors, deodorant marks, or pet hair.
Tags and Packaging: All original manufacturer tags must be attached and intact. This includes size tags, care instruction labels, and any brand-specific hangtags. Additionally, if the item came with a dust bag, authenticity card, or specific packaging, these must be returned with the item.
Footwear: If you are returning footwear, the shoes must be tried on only on a carpeted surface to prevent any scuffing or damage to the soles. The original shoebox must be returned in its original condition, without any shipping labels taped directly to it.

Non-Returnable Items

While we strive to accommodate our customers, there are certain items within the Khaite Jeans collection that cannot be returned for hygiene or safety reasons.

Final Sale Items: Any item marked as “Final Sale” or purchased during a clearance event is not eligible for return or exchange.
Intimates and Swimwear: For health and hygiene purposes, we cannot accept returns on underwear, swimwear, or bodysuits if the hygiene liner has been removed or tampered with.
Altered Items: Any item that has been customized, tailored, or altered in any way after delivery cannot be returned.

The Return Process

Initiating a return with khaitejeans.com is a straightforward process designed for your convenience. To begin, you must log in to your account on our website and navigate to your order history. Alternatively, you can use our dedicated returns portal found on the customer service page.

You will need your order number and the email address associated with the purchase. Once you have located the item you wish to return, follow the on-screen prompts to select the reason for the return. This feedback helps us improve our product descriptions and sizing guides for future customers. Once the request is submitted, you will receive instructions on how to package and ship your item back to us.

Refund Policy

Once we receive your returned package, our quality control team will inspect the items to ensure they meet the eligibility criteria outlined above. This inspection process is standard procedure to protect both the buyer and the integrity of our brand.

Processing Time: After the inspection is complete and your return is approved, a refund will be issued to your original method of payment. Please note that the time it takes for the funds to appear in your account depends on your financial institution’s processing times.
Original Payment Method: Refunds can only be issued to the original payment method used for the purchase. If you paid with a credit card, the refund will be credited back to that specific card.
Gift Cards: If you purchased an item using a gift card, the refund will be reissued to a new gift card.

Exchanges

We understand that finding the perfect fit is essential. If you need to exchange an item for the exact same product in a different size, we recommend processing a return for the original item and placing a new order for the desired size. This ensures that you receive your replacement item as quickly as possible, rather than waiting for the return process to finalize before we ship the exchange.

Damaged or Defective Items

At khaitejeans.com, we take great pride in the quality of our Khaite Jeans products. However, if you receive an item that is damaged or defective, we sincerely apologize for the inconvenience. Please contact us immediately upon discovering the issue. We will work diligently to resolve the problem, either by sending a replacement or issuing a full refund, depending on availability and your preference. Please provide photographic evidence of the defect to assist us in expediting your claim.

International Returns

For our international customers, please be aware that return shipments may be subject to different regulations. While we strive to make the process as smooth as possible, any customs duties or taxes paid upon import are generally non-refundable unless the return is due to a defect or our error. We recommend consulting with your local postal service regarding the proper documentation for returning goods.